"I analysed four projects currently being carried out in the department and concluded that two of them could in fact have been managed quite adequately at a lower level. I certainly wouldn't take all the credit for it, but this approach is now beginning to be reflected in current management practice in the service. Let's say that what I was doing was very timely!"

I was really interested in what the dossier had to say about the problems caused by the over--supply of information so that it ends up becoming a barrier to knowledge. I'm going to carry out an analysis of this in my own workplace which will go to the head of function and the head of training for their comments and will then go on to the brigade management team."

"It's the sort of thing that people don't usually have time to do but it all makes a difference to performance. On the whole the brigade has interfunctional work well-thought through - in a service like ours you have to - but there is always scope for improvement. Tackling some of the issues I have identified would be one."