TRAINING PLANS
Please feel free to download any or all of the items listed below.
Risk Management
Dealing with risk has become a key management task in both the public and private
sector. There are many diverse categories of risk including financial, environmental
and clinical. This workshop looks at the different forms of risk and ways of
assessing and quantifying the risk. The concept of risk management is now a
central one for most organisations as living with risk is an inescapable fact
of life. The practical aspects of risk management are considered, such as carrying
out a SWOT analysis and using ‘decision trees’.
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Delivering Successful
Projects
The workshop covers the development of project management as a discipline. It
considers the terminology used and the theory behind delivering successful projects.
The focus for this workshop is the ‘softer’ project management skills
and looks at initiating and scoping projects, establishing feasibility, building
the project team and handling the key players. Finally, the questions of when
and how to close a project are explored.
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Planning and Controlling
Projects
This workshop concentrates on the ‘hard skills’ essential for planning
and controlling projects effectively. It therefore looks at issues such as contracting,
planning and scheduling, monitoring, review and evaluation. Key techniques examined
include the critical path method, resources allocation, earned value analysis
and a number of financial evaluation tests.
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The Learning Organisation
The workshop is designed to shed light on what we mean by the term ‘Learning
Organisation’, which is being increasingly used to describe organisations
where collective experience is systematically captured and shared. The theories
and origins of this term will be explored together with an examination of how
it might work in organisations, its impact, practice and requirements. The workshop
provides insight into current learning practices in both the public and private
sectors and guidance on how to manage learning in the workplace effectively.
Finally, having attended this workshop, you should be able to tell whether you
work for a learning organisation and if not, how you can promote a learning
culture.
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Managing for Knowledge
The workshop is designed to explore the ways organisations can capitalise on
their knowledge asset. All organisations possess knowledge, but few have the
strategy, the systems or the skills to harness it effectively. We start by considering
what we mean by knowledge management and then examine the benefits offered by
strategically focussed knowledge management systems. The workshop then goes
on to look at knowledge acquisition and distribution techniques; how organisational
culture can hinder or contribute to effective knowledge management and ways
of protecting their knowledge assets.
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Obtaining and
Retaining Customers
The strategic priority of customer retention has taken centre stage for most
leading companies since the early 1990s. The well-served customer is now seen
as an appreciating asset, whereas by way of contrast new plant depreciates from
the day it opens.
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Human Resource
Planning
This workshop is designed to give an insight into the many practical ways organisations
can maximise the return on their people investment. It focuses on the capacity
side of people planning – having the right number of the right people in
the right place to do the right job.
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Business Planning
The workshop will help clarify the distinctions between strategic and business
planning and consider the rationales and techniques for both processes. It will
also cover the methods used for analysing the business environment, measuring
performance and the necessity of involving staff in business and strategic planning.
Participants will be introduced to a valuable and comprehensive set of tools
and templates to support a practical business planning process.
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Financial Performance
The workshop introduces participants to the essentials of financial management.
It looks at various accounting methods and techniques as well as explaining
a number of key ratios. Issues such as forecasting techniques, job costing and
cash flow management are covered. The important role of communication with colleagues,
customers and shareholders in an organisation is explored, as effective processes
and practices are vital for good financial management.
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Managing Quality
This Managing Quality Workshop puts the spotlight on the discipline of quality
management as it stands at the beginning of the 21 st century. It covers a number
of ideas on quality both from a theoretical and practical standpoint. The Workshop
provides an explanation of the evolution of quality principles leading up to
current models and standards. It looks at a number of perspectives across a
range of industry sectors and in addition refers to critical strategic and operational
issues such as planning for quality and quality audits. Quality frameworks such
as Total Quality Management, ISO 9000 and Investors in People are also examined.
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Business Relationships
The emphasis for this workshop is on mutually beneficial and sustainable relationships
and their value to organisations in both the commercial and non-commercial arenas.
This workshop prompts managers to be aware of the ‘ecosystem’ in which
they operate and to be clear about the needs and potential contributions of
all the key players in that system, whether they are customers, suppliers, competitors
or partners. The workshop also looks at techniques for analysing relationships,
formulating strategies, building rapport and networking.
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Managing for High
Performance
This workshop covers the characteristics of high performance, by looking at
the ‘people’ side of an organisation and how individual team members
can be encouraged to interpret the organisational strategy to give of their
best. The emphasis is on the successful management of people, the resource most
critical to high performance. The workshop will consider the development of
theory and practice relating to high performance over the past 40 years up to
the present day. The central role of the line manager in shaping the performance
of the individual and the team is highlighted as well as the need to interpret
and respond to the strategic direction of the organisation.
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Managing Harmoniously
The workshop addresses one of the most difficult areas of a manager’s job,
namely, how to deal with conflict situations. As well as considering how best
to handle conflict, the workshop looks at ways of responding to poor performance
and implementing disciplinary and grievance procedures. It also explores the
consequences of mismanagement or negligence in these situations and examines
techniques for preventing and retrieving breakdown in the workplace.
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The Universal
Manager Workshop Series
The workshop considers the way in which the speed, range and quality of organisational
communications have been revolutionized by dramatic increases in technological
capability. This has far reaching consequences for organisations, especially
how they respond to the pace of change. This workshop therefore attempts to
put the new technology in context alongside traditional interpersonal communication
processes. The manager’s role in the implementation of corporate communications
strategies is examined in a range of situations from corporate visual identity
to crisis scenarios.
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Managing for Sustainability
The concept of sustainability is steadily rising up the agendas of governments
and organisations world-wide. We all realise that we cannot use up the earth’s
resources and discard our waste in as we have in the past. However, the solutions
to these problems are global, diverse and complex. This workshop will focus
on what individual organisations can do towards creating more sustainable working
practices. As well as looking at the essential nature and diversity of sustainable
management, the workshop considers how individuals within an organisation can
play their part. A major issue concerns how we can generate energy in the future.
The workshop also examines the way businesses can implement sustainable procedures
and what changes to our lifestyle we shall have to make. Finally, we assess
what progress has been made towards sustainability and review the role the individual
will have to play in the future.
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Managing Health
and Safety
The workshop covers major developments in the practice and perception of health
and safety management. It looks at current best practice in areas such as accident
prevention, risk assessment, communication and training. A variety of examples
are given which illustrate how leading organisaations are integrating health
and safety into mainstream business management.
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